460 East 800 North, Orem UT 84059-1006

Homeowner Frequently Asked Questions

How Can We Help You?

Need some help or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer…

If you still can’t find an answer to your question, please contact us.

Please visit our Payment Options page for information.
Please visit our Clubhouse Reservations page to learn about how to reserve the clubhouse in your HOA community. If your HOA is not listed on that page, Advantage Management does not manage the clubhouse reservations for your community.

If you have additional questions, please email us at clubhouse@amres.co.
As a first-time user, to set up your online account portal and make payments on our HOA dues account, please go to: https://adv.cincwebaxis.com/cinc/register/.
  • Your account number is optional. If you don’t know your account number and would like to include it, please contact us and we can get that for you.
  • Your “Street Number” is just the number e.g. 204, and the rest of the address goes under “Street Name” e.g. South 700 West (You do not need to put a unit number).
  • Add your email address and “Submit”
  • Your request will come to us for approval. Once we approve it, you will get an email with a link to set up your password. If you have not received the confirmation within 24 hours, please contact our office.
Please save your email address and password to access your account in the future.

You may also view our How to Video for instructions on how to Register on your Community's Web Portal, click here.
Users may register additional properties under one online account. To register additional properties, complete the following steps:
  1. You will need to register one property first. Once that is done, login to your portal.
  2. In the top right corner you will see a green button "Switch Account" under your login information - Click on it
  3. You will see your the property that is registered listed. Click on the button "Register an Additional Property"
  4. Enter your information for your additional property, and click Submit. *Please make sure that when you add an additional property that you add the account number to the property you are adding. This will help prevent the same property from getting added twice.
  5. Your Request will come to Advantage Management for approval. Once your request is approved, you will see your properties listed when you click on the "Switch Account" button up at the top. You can switch between your properties by clicking on them.

You can see your account information and payment history on your web portal. If this is your first time on the web portal, you will need to register first.

Once you are logged into your web portal, you will be able to see your account information and history under the HOMEOWNER INFORMATION tab.
Once you are registered and logged into your web portal at: https://adv.cincwebaxis.com/, you will have access to:
  • Community Information
  • Important Documents
  • Community Calendar
  • Your Account Information and Payment History
  • Be able to make payments online
  • Be able to see if there are any violations on your account
  • Submit an Architectural Control Committee (ACC) request
If you plan to make any changes or additions to your property, you will need to fill out an Architectural Control Form (ACC) of your plans. This form needs to be completed and submitted for review before making any updates or improvements to your property.

Please contact us for a copy of the form. A copy of this form can also be found on your web portal on the DOCUMENTS page.

Once you have completed the document in its entirety, please send it back to us (either by mail or email) and we will forward it to the HOA Board for final review.

If you have any additional questions, please don’t hesitate to contact us.
To submit a maintenance request, please fill out the form located on our Maintenance Requests page.

If it is an emergency that is after business hours, please call 801-358-4941, otherwise we will be happy to reply to your request when our office is open.
You can find copies of your community’s documents on the web portal. They will be located under the COMMUNITY INFORMATION - DOCUMENTS tab. If the document you need is not there, please contact us and we can help you out.

If you do not have login information, and would like to get access to these documents, please visit Our Communities List page for links to the public view of the web portal.
Please email any violations you may witness to hoahelp@amres.co. Please include your community name and as much detail, or pictures, as possible.
Please email us at hoahelp@amres.co to get signed up for eStatements.
Please email us at hoahelp@amres.co with any updated contact information. Including: mailing address, phone numbers, and/or email addresses.
Your Community Web Portal:
  1. Log into your web portal account: https://adv.cincwebaxis.com/.
  2. Go to the MAKE A PAYMENT PAGE located under the HOMEOWNER INFORMATION tab.
  3. Go to the bottom of the MAKE A PAYMENT PAGE. You will see your recurring payment listed.
  4. Click on the “DELETE” button next to your recurring payment.
In-House ACH (Automated Clearing House):
Please send an email to hoahelp@amres.co stating that you would like your ACH (auto-pay) cancelled. Include your Name, Address, Community Name, and Account Number (if available).

Bill Pay Through Your Bank:
You will need to contact your Bank to cancel your recurring payment through Bill Pay.